This Refund Policy applies to PotsandFeelings paid subscriptions and add-ons purchased on potsandfeelings.com using our checkout. Purchases made through third-party stores or marketplaces are subject to those stores’ refund rules.
This policy applies to PotsandFeelings paid subscriptions and add-ons purchased on potsandfeelings.com using our checkout. Purchases made through third-party stores or marketplaces are subject to those stores’ refund rules.
Free trials: you won’t be charged until the trial ends. Cancel any time before the trial ends to avoid charges.
First payment: we offer a 14-day satisfaction window for your first paid subscription on an account. If you’re not happy, contact us within that window for a full refund.
Upgrades take effect immediately; we’ll prorate the difference for the current period.
Downgrades apply at the next renewal unless you ask for immediate change; no retroactive refunds for prior higher-tier usage.
Promotional pricing and coupons are honored for the stated term only. Add-ons follow the same renewal and cancellation rules as your base plan. One-time coupons are not refundable or redeemable for cash.
If we experience an outage or a material service defect, we may offer service credits at our discretion. Credits do not convert to cash and expire if your subscription ends.
Cancel anytime in Account → Billing or email [potsandfeelings@gmail.com] with your account email, order ID, and reason.
We aim to respond within 2 business days and, if approved, process refunds within 5–10 business days to the original payment method. Bank/processor timelines may vary.
Refunds are issued in the original transaction currency. Any exchange rate differences or third-party processing fees are outside our control. Where required, applicable VAT/GST will be refunded per local rules.
We may deny refunds for accounts with evidence of misuse, excessive refunds, chargeback history, policy violations, or fraudulent activity. Chargebacks may lead to immediate account suspension.
After cancellation or refund, access to paid features ends immediately or at period end (as stated above). You can export your data within [30 days] of cancellation; after that we may delete it per our retention policy.
Nothing in this policy limits rights you may have under consumer laws in your place of residence. In some regions, you may have a statutory cooling-off period for digital services (which may not apply once service starts with your consent).
We may update this policy from time to time. We’ll post changes on this page and update the “Effective” date.
